HOW TO ACTIVATE VIRTUAL CARDS

1st time to activate account
Already have an account
Download app

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Download Tap & Go wallet from Google Play Store™ or the App Store

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Get it on Google Play
Download on the App Store

Activate Tap & Go account

After providing your mobile number, you can activate your Tap & Go account easily by using “iAM Smart”.

Simulated screen content is for reference only.

By “iAM Smart”

Enter mobile number and tap “Next”
Enter One-Time Password
Set up a 6-digit PIN and tap “Next”
Tap 'IAM Smart'
Select your nationality
Complete identity verification via “iAM Smart”
Enter your residential address and tap “Next”
Confirm your residential address and tap “Next”
Done

Enter mobile number and tap “Next”

Enter One-Time Password

Set up a 6-digit PIN and tap “Next”

Tap "IAM Smart"

Select your nationality

Complete identity verification via “iAM Smart”

Enter your residential address and tap “Next”

Confirm your residential address and tap “Next”

Done

Get your own virtual cards

Get your own virtual cards

Your Mastercard® and UnionPay virtual cards are ready, you can find it on the homepage.

Once you have topped up your account, you can make purchases on any online platform that accepts Mastercard or UnionPay. You can also add your virtual cards to Apple Wallet2 or Google Pay2. Simply 'tap and pay' to enjoy a seamless payment experience!

1 iOS 14 / Android 12 or above.

2 Apple Pay compatible with Tap & Go’s virtual Mastercard card and UnionPay card; Google Pay only compatible with Tap & Go’s virtual Mastercard card.

Simulated screen content is for reference only.

Get your own virtual cards
virtual card

Upgrade Tap & Go account

You can upgrade Tap & Go account and activate your virtual cards before shopping easily by using “iAM Smart”, or by providing your ID document and taking a selfie.

Simulated screen content is for reference only.

By “iAM Smart”

Tap the “gear” icon on the top right corner to open settings
Tap “Account Upgrade”
Tap “iAM Smart”
Select your nationality
Complete identity verification via “iAM Smart”
Enter your residential address and tap “Next”
Confirm your residential address and tap “Next”
Done

Tap the “gear” icon on the top right corner to open settings

Tap “Account Upgrade”

Tap “iAM Smart”

Select your nationality

Complete identity verification via “iAM Smart”

Enter your residential address and tap “Next”

Confirm your residential address and tap “Next”

Done

Get your own virtual cards

Get your own virtual cards

Your Mastercard® and UnionPay virtual cards are ready, you can find it on the homepage.

Once you have topped up your account, you can make purchases on any online platform that accepts Mastercard or UnionPay. You can also link your virtual cards to Apple Pay2 or Google Pay2. Simply 'tap and pay' to enjoy a seamless payment experience with FPS!

1 iOS 14 / Android 12 or above.

2 Now supports Tap & Go Mastercard and UnionPay via Apple Pay; Google Pay is currently only compatible with Tap & Go Mastercard

Simulated screen content is for reference only.

Get your own virtual cards
Virtual cards

Add your card

You can add the Mastercard and UnionPay virtual cards in your Tap & Go Account to Apple Wallet, Google Pay,
and UnionPay App before shopping.

Choose your smartphone’s OS

Mastercard
Tap “Add to Apple Wallet” under the card face
Enter 6-digit PIN, and follow the instructions in the “Apple Wallet” application to complete the add card procedure

Tap “Add to Apple Wallet” under the card face

Enter 6-digit PIN, and follow the instructions in the “Apple Wallet” application to complete the add card procedure

Simulated screen content is for reference only.

UnionPay
Tap “View Details” on the top right corner of the card face
Enter 6-digit PIN
Manually enter card information to “Apple Wallet” application and “UnionPay App” in order to complete the add card procedure. When you spend with UnionPay App, please click “…“ at the top right corner of the payment QR code screen, then click “Switch to non-Chinese Mainland payment“.

Tap “View Details” on the top right corner of the card face

Enter 6-digit PIN

Manually enter card information to “Apple Wallet” application and “UnionPay App” in order to complete the add card procedure. When you spend with UnionPay App, please click “…“ at the top right corner of the payment QR code screen, then click “Switch to non-Chinese Mainland payment“.

Simulated screen content is for reference only.

Mastercard
Tap “View Details” on the top right corner of the card face
Enter 6-digit PIN
Manually enter card information to “Google Pay” application in order to complete the add card procedure. After you have added your card to the account, go to “settings”, type “contactless payments” in the “search settings” bar, tap and enter “contactless payments”, and make sure that Google Pay is the “default payment app”

Tap “View Details” on the top right corner of the card face

Enter 6-digit PIN

Manually enter card information to “Google Pay” application in order to complete the add card procedure. After you have added your card to the account, go to “settings”, type “contactless payments” in the “search settings” bar, tap and enter “contactless payments”, and make sure that Google Pay is the “default payment app”

Simulated screen content is for reference only.

UnionPay
Tap “View Details” on the top right corner of the card face
Enter 6-digit PIN
Manually enter card information to “UnionPay App” and “HUAWEI Wallet” application in order to complete the add card procedure. When you spend with UnionPay App, please click “…“ at the top right corner of the payment QR code screen, then click “Switch to non-Chinese Mainland payment“

Tap “View Details” on the top right corner of the card face

Enter 6-digit PIN

Manually enter card information to “UnionPay App” and “HUAWEI Wallet” application in order to complete the add card procedure. When you spend with UnionPay App, please click “…“ at the top right corner of the payment QR code screen, then click “Switch to non-Chinese Mainland payment“

Simulated screen content is for reference only.

iOS Logo

Add your card

Mastercard
Tap “Add to Apple Wallet” under the card face
Enter 6-digit PIN, and follow the instructions in the “Apple Wallet” application to complete the add card procedure

Tap “Add to Apple Wallet” under the card face

Enter 6-digit PIN, and follow the instructions in the “Apple Wallet” application to complete the add card procedure

Simulated screen content is for reference only.

UnionPay
Tap “View Details” on the top right corner of the card face
Enter 6-digit PIN
Manually enter card information to “Apple Wallet” application and “UnionPay App” in order to complete the add card procedure. When you spend with UnionPay App, please click “…“ at the top right corner of the payment QR code screen, then click “Switch to non-Chinese Mainland payment“.

Tap “View Details” on the top right corner of the card face

Enter 6-digit PIN

Manually enter card information to “Apple Wallet” application and “UnionPay App” in order to complete the add card procedure. When you spend with UnionPay App, please click “…“ at the top right corner of the payment QR code screen, then click “Switch to non-Chinese Mainland payment“.

Simulated screen content is for reference only.

Add your card

You can add the Mastercard and UnionPay virtual cards in your Tap & Go Account to Apple Wallet, Google Pay,
and UnionPay App before shopping.

Select your smartphone’s OS

iOS
Android
Android Logo

Add your card

Mastercard
Tap “View Details” on the top right corner of the card face
Enter 6-digit PIN
Manually enter card information to “Google Pay” application in order to complete the add card procedure. After you have added your card to the account, go to “settings”, type “contactless payments” in the “search settings” bar, tap and enter “contactless payments”, and make sure that Google Pay is the “default payment app”

Tap “View Details” on the top right corner of the card face

Enter 6-digit PIN

Manually enter card information to “Google Pay” application in order to complete the add card procedure. After you have added your card to the account, go to “settings”, type “contactless payments” in the “search settings” bar, tap and enter “contactless payments”, and make sure that Google Pay is the “default payment app”

Simulated screen content is for reference only.

UnionPay
Tap “View Details” on the top right corner of the card face
Enter 6-digit PIN
Manually enter card information to “UnionPay App” and “HUAWEI Wallet” application in order to complete the add card procedure. When you spend with UnionPay App, please click “…“ at the top right corner of the payment QR code screen, then click “Switch to non-Chinese Mainland payment“

Tap “View Details” on the top right corner of the card face

Enter 6-digit PIN

Manually enter card information to “UnionPay App” and “HUAWEI Wallet” application in order to complete the add card procedure. When you spend with UnionPay App, please click “…“ at the top right corner of the payment QR code screen, then click “Switch to non-Chinese Mainland payment“

Simulated screen content is for reference only.

Reset your password

If you’ve forgotten your password(PIN) or got locked out after entering the incorrect PIN several times, you can reset your PIN in wallet (only applicable if you have an email linked to your Tap & Go account):

  1. Go to "Settings", click "PIN Management" and select "Reset PIN".
  2. You will receive an email with a 6-digit verification code, please enter the verification code in the wallet.
  3. Select the type of identity document, and enter your identity document number and date of birth. After successful identity verification, you can create a new PIN.

If the above method does not work for you, please contact us on 2888 0000.